Frequently Asked Questions

Here are some answers to some of your questions concerning HEET

Welcome to our FAQ page

Please note that the HEET team is made up of volunteer Home Educating parents and as such we are also busy educating our children and getting on with life. We hope that you will find the answers to your questions here.

If your question is not answered below feel free to contact us; you can use the contact us tab above.

We will try our best to get back to you as soon as possible.

with thanks,

The HEET Team.

Can I visit the group before booking a class and do a trial?

Yes, please contact coordinators@heet.org.uk to arrange a visit where you can meet families and see the activities on offer. The offer of a trial class will depend on space, resources and the tutor which can be discussed.

How should I decide which classes my child should do with regards to academic ability.

We have tried to arrange our classes, and courses into rough key stages to give you an idea of the targeted academic level. However there is always flexibility with the actual age of children.
Key Stage age approximations:

KS 4: 14 -16
KS 3: 11-13
KS 2: 7-10
KS 1: 5-6
Reception: Toddler – 5
If your in doubt as to whether a class or course is suitable please drop us a line.

 

 

 

 

 

 

 

 

My child is not yet 14, can they join the GCSE classes?

The recommended age for exam classes is 14+ as the classes are intense academically challenging one year courses. However, if you feel your child is ready to embark on their exams please contact the coordinators at coordinators@heet.org.uk to arrange a discussion with the tutors as to whether the course would be appropriate for them.

Do I have to pay before I attend a class?

Yes. All bookings and payments are taken online and you cannot turn up for classes without booking.

Can I pay in cash?

All our bookings have to go through the website.
If you are unable to do this yourself please contact the directors and we will see what we can do to help.

Why do I have to pay the Paypal and Stripe fees?

Paypal and Stripe charge us for every transaction that goes through the website and HEET cannot afford to absorb the entirety of the cost, hence the fairest way is for each family to pay the cost in of their own transactions.

I'm experiencing financial difficulties, can you help?

Please contact the directors and we will see if we are able to offer any assistance.

Can my children and I come just to socialise and not do classes?

Yes, you are welcome to come along and socialise and meet other like-minded families. Please add the social fee and administration fee to your basket.

What is the payment structure and cancelation policy for the exam classes?

As per the terms and conditions for all classes.

Why do I have to sign a waiver of liability?

This is a recognition that children are the sole responsibility of their parents while they are participating in the activities of HEET and an acceptance not to hold HEET liable for any injuries or accidents that occur during their time at HEET. This is a common protection that many organisations use when organising activities for children.

Why can’t I leave my teenager alone onsite?

It is our policy that parents are solely responsible for the safety of their child and it is not the responsibility of tutors or HEET to ensure their safety. If you wish to attend HEET and choose to leave your child alone, you must follow our policy and sign a waiver of liability and delegation of parental responsibility form where a responsible adult is left in charge of you child. These forms can be found in your user menu when you are logged-in under policies and forms.

Can I drop off my child who is under 10?

No. It is our policy that parents are solely responsible for the safety of their child and it is not the responsibility of tutors or HEET to ensure their safety. Under 10s cannot be without an adult onsite to supervise them and it must be the parent unless you have signed a delegation of parental responsibility form where a responsible adult is left in charge of you child for the entire duration of your absence. This form can be found in your user menu when you are logged-in under policies and forms.

Do you fully prepare my child for the GCSE examinations?

It should be noted that it remains the parents responsibility to make sure their children are fully prepared for GCSE examinations.

In accordance with home education law, under section 7 of the Education Act 1996 which says: ‘The parent of every child of compulsory school age shall cause him to receive efficient full time education suitable a) to his age ability and aptitude, and b) any special educational needs he may have, either by attendance at a school or otherwise.’ this responsibility remains the parents.

We will endeavour to support you in this via our tutors who are very approachable and can give estimations of ability, predicted grades and advice on how to move forwards with studies.

On average it is expected that a further 3-4 hours of self study are required in addition to the classes.

Does HEET take on the responsibility to educate my child like a school?

No. It remains the responsibility of the parent to provide a suitable education for their child as per home education law, under section 7 of the Education Act 1996 which says: ‘The parent of every child of compulsory school age shall cause him to receive efficient full time education suitable a) to his age ability and aptitude, and b) any special educational needs he may have, either by attendance at a school or otherwise.’ so this responsibility remains the parents.

Will you book my child's exams?

No, HEET is not an examination centre and does not undertake the booking of examinations on behalf of your child at other venues.

We do have details of possible venues, where you can sit GCSE and IGCSE examinations. For further details please look at the Links tab.

Can my child use the kitchen facilities independently?

Children under 10 are NOT allowed into the kitchens without adult supervision. Older children must use the facilities carefully and be made aware of the risks, paying attention to warning signs. They must clean up after themselves.

Can the children play in the park?

Yes, however, please note the playground and field are not part of the scout centre and are open to the public therefore parents should take care to supervise their children.

Do you offer legal support or guidance?

No, unfortunately we are not in a position to help you with this.

If you browse the Links page above you should be able to find contacts that maybe able to help.

Will you help me liaise with the Local Education Authority (LEA)?

No, unfortunately this is not with-in our remit and we do not have the expertise to help you in this regard.

Please look at the Links page to find contacts that maybe of help to you.

What do your Welfare Officers do?

Our Welfare Officers are there to make sure that our policies are being adhered to from making sure children are not left without a parent onsite to being responsible for recording any complaints. Please respect their responsibilities and treat them courteously.

Why is my order cancelled automatically after a certain period of time in the shopping basket?

To release seats for other shoppers as classes in the shopping basket remove seats available in the shop.

A few times we have had shoppers unaware that they have had multiple baskets open and so they have not required the other seats they have been holding…and have made their bookings but still held the other seats back unintentionally – this system should prevent that from happening.

Is it ok for my baby, toddler or other children not attending class to attend with me?

Yes, all other children from your family are welcome to come and socialise while their sibling is enrolled on a class.

We just ask you to be considerate and calm any crying babies or settle any toddlers as quickly as possible. If this is not possible we kindly request you take them to another room if available or else where within the premises.

 

Can I add my friends child to my registration?

Unfortunately for our policies to be valid we require that children are listed under their guardians details.

Is your website secure?

Yes, we have applied a ssl certificate across the entire site so all our pages are secure.

I'm having problems finding things on the website can you help?

Our website is automatically optimised for use on a phone, tablet and computer however a few people are finding it awkward to use.

We have found those trying to book on their phones are experiencing the most issues so we advise you to please try to view the website on your computer.  If this doesn’t resolve your problems then please get in touch and we will try to help as much as we can.

Can I register myself and book my own classes?

Unfortunately we need your parent or guardian to register and book you into your classes.

This is so that our policies are valid, for both your protection and ours.

Please enter correct information when registering.

Please enter correct information when you register on this site.

Not doing so will invalidate our policies and could be detrimental for all parties.

The site is secure on all pages and we will not pass your information on to third parties for advertising purposes.

Not putting correct details also wastes a lot of valuable time.